Senior Product Designer
Trunkrs
Woerden, Netherlands (remote from Manila)
- Designed the Shipping Portal merchant platform and grew it from a shipment-management core (searchable shipments table, detail views, delivery edits, claims) into a full self-service platform: plan management where merchants pick and price their own delivery options, account settings, user and organization management, and store integrations. Merchants now handle shipping without going through support.
- Fewer than 3% of merchants persistently miss their forecast margins since the forecasting redesign shipped. Trunkrs' prediction became the default and silence counts as agreement, so merchants weigh in only where they know something the model cannot: a promotion, a stock-out, a holiday closure.
- Replaced the aging consumer Track & Trace with a new mobile-first parcel-tracking app, covering the map interface, onboarding, and account management.
- Ran workflow sessions with dispatch and planning, screensharing how the job got done, and had them record real shifts. That is where the picture of the old process came from: tour state spread across spreadsheets, confirmations over WhatsApp, every number a separate query.
- Built the internal monitoring tools that give dispatch a live view of collection and distribution tours on an interactive map, with controls to adjust tours as conditions change.
- Turn product requirements into interactive prototypes built in real code, directing AI coding agents like Claude Code, so engineers get working references instead of static mockups.
- Own the Trunkrs design system: the design tokens, components, and accessibility standards that keep the product consistent. Specs and tokens are published for engineers to import directly, and an automated check enforces the accessibility rules.
- Ran the weekly replenishment sessions with two other designers and represented design in cross-team meetings. Delegated work, then reviewed and guided it against the design system's standards.
- Handle supporting brand and communications work.