Help & support

If your package is delayed, rest assured we handle delays seriously. You can track your delivery in real time. We'll notify you promptly if there's an issue and offer solutions like resending or refunds to ensure your satisfaction.

Yes — open My delivery options → Change my address. Updates that arrive before the driver loads your parcel are guaranteed.

A package returns to the sender after multiple failed delivery attempts, an invalid address, or refusal by the recipient.

Yes — open My delivery options → Send driver a note, and add a free-text instruction your driver will see.

Your PIN is shown in the email or SMS we sent when the parcel was registered. PINs are only required for age-restricted or high-value shipments.

Your driver will leave a delivery notification. You can set a safe place or a neighbour preference in My delivery options before the next attempt.

Trunkrs makes up to three delivery attempts. After each failed attempt you'll receive a notification so you can update your delivery preferences before the next try.

You can set a safe place, or add a driver note naming a neighbour, in My delivery options. Redirect to a third-party pickup point is not available for all shipments — check the options available for your parcel.

Trunkrs carries standard carrier liability for parcels in our network. For high-value shipments, we recommend asking your merchant about additional shipping insurance before dispatch.